Workshops Archive

Investigating User Attitudes Towards and Benefits from Integrating AI Assistants into Research Computing Support

Workshop: 12th SC Workshop on Best Practices for HPC Training and Education

Authors: Injila Rasul and Georgia Stuart (University of Massachusetts Amherst)

Abstract: High-Performance Computing clusters for research computing, hosted by universities, are essential for the institution's ongoing teaching, learning, and research. The learners have a range of experience and comfort with such platforms and require support regularly. To assist users on the Unity Research Computing Platform, the support team provides a Slack channel to get help, find relevant documentation, learn new information, and troubleshoot. However, this mode of support requires significant staff time. This study explores the design and implementation of an AI assistant aimed at augmenting existing support and helping users in their Self-Regulated Learning process, directing them to relevant learning resources, and answering simple questions. We discuss the Human-Centered AI Design and testing process and its significance for large-scale interventions.

Back to 12th SC Workshop on Best Practices for HPC Training and Education Archive Listing Back to Full Workshop Archive Listing