The International Conference for High Performance Computing, Networking, Storage, and Analysis
The International Conference for High Performance Computing, Networking, Storage, and Analysis
Workshop: PDSW'25: The 10th International Parallel Data Systems Workshop
Authors: Daisy Nsibu (Los Alamos National Laboratory (LANL))
Abstract: The HPC division at Los Alamos National Laboratory employs specialized consultants who function as a conduit between users and the computing environment. The division uses a legacy ticketing system that tracks user issues and interactions with consultants. With over 100,000 tickets and decades of interactions there is an amazing amount of useful information within those tickets however, the ticket system makes it difficult to get that information out. The consultants want to know how this underutilized data can be used to better understand and serve their users. This project addresses their concerns by developing an AI-powered web application that provides a comprehensive analysis of consult tickets. The web application analyzes tickets with inference provider SambaNova to deliver fast inference on open-source large language models. This approach readily identifies user sentiment and ticket trends, determines the most recurring issues users face, like recurring I/O bottlenecks, and provides support through multiple functions.
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